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Returns Policy

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Returning an item

We hope that you are extremely pleased and happy with any purchase from us however we understand that sometimes items need to be returned for a variety of reasons, we promise to get these issues resolved as soon as possible and to your satisfaction.

Please see below for our returns items procedure.

You may return an item to us within 14 working days from receipt of delivery.

To obtain a refund of your original delivery charge you must inform us that you wish to return the item within 7 working days of receipt of delivery.

After this period we are not obliged to refund this charge.


Items returned within the 7 day cooling off period.

By law, you have the right to withdraw from the purchase of an item within 7 working days after the date the item is delivered.

Where you are withdrawing from your purchase within the 7 working day cooling off period and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows –

  • Where you are returning an item that was part of a larger order, we are not obliged to refund any of the delivery charge
  • Where you are returning an entire order, we’ll refund the full delivery charge you incurred.

Return costs will be payable by the customer.

Please email info@maddogsports.biz within 7 working days with your order number and details of which items you wish to return, so that we can arrange all relevant matters and advise you of our returns address.


Items returned within 14 days

If after 7 working days and up to 14 working days, you wish to return your purchase, you can do so and we will issue a full refund for the price you paid for the items, but the original delivery and return delivery costs, wherever made by Mad Dog Sports, will still be payable by the customer.

Please email info@maddogsports.biz within 7 working days with your order number and details of which items you wish to return, so that we can arrange all relevant matters and advise you of our returns address.

You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.

Thanks!